Advanced customer engagement solution form the backbone of BFSI businesses. Over the years Aspirare has evolved as a highly dependable customer engagement solution for BFSI companies.
Insurance and home loan companies utilize Aspirare Helpdesk for handling complaint and queries for their customers which includes queries related to premium payments, product details, insurance claims, loan interests, loan repayment, application for loan, etc. They use Aspirare LMS extensively for lead generation and tele-sales activities for a faster and more organized reach to the prospects. Collection module built on Aspirare Predictive Dialer and Rule Based Dialer are used by insurance and home loan companies for premium or EMI reminder and cross selling of insurance or loan products.
Aspirare Voice Logger facilitates Insurance companies to retain sales calls recordings forever,which helps them to comply with the IRDA guidelines. Securities companies utilize Aspirare Helpdesk solution for ‘Call n Trade’ services (telephonic trading of shares), customer complaints and queries related to their demat accounts, transactional issues etc.
Many of the customer services are automated over the Interactive Voice Response System. Aspirare suite has the capability to integrate with a third party trading server of the enterprise for creating a T- PIN (Trading Pin authentication module over the IVRs) module for a secured and safe telephony based trading system.
Aspirare IVR with inbuilt Speech Recognition helps BFSI business in providing faster customer resolution and reduces the wait time of customers over the IVR.
