Enjoy greater flexibility
With Aspirare Chat, get flexibility of when to show the chat window, what to show on it and customise messages as per your customer journey tree. The administrator can easily customise and automate the messages. By integrating Aspirare Omni, agents can not only handle chats but also provide personalisation as they know the past interactions and the context. Also let your customers chat from mobile applications on the go.
Action oriented proactive chat
Get better conversion on your transaction pages before the viewers even reach out. For Example: A viewer has put several items in the cart and is lingering on the payment page, send them an automated chat prompt to nudge them towards payment.
Help your viewers skip the queue
What discourages web visitors from calling your business is the wait time and lengthy IVR process. With Aspirare Chat give your website visitors an opportunity to cut the queue and reach you directly. 70% millennials prefer to chat on their queries than over a call. It is important for enterprises to provide On-demand support. Aspirare Chat assures that the queries of the customers are heard irrespective of the day, date or time.
Get detailed insights from Aspirare Chat like duration of the chat, record of chat history, number of chats handled by an agent, TAT etc. This helps the administrator identify issues before they come apart from measuring agent performance and customer satisfaction.