Contact Centre is an integral piece of customer relationship management and drives customer experience. While large enterprise use contact centres for their support, services, feedback and marketing functions, smaller companies use them majorly for their direct marketing campaigns.
A solution is easy to integrate with third party databases. CRMs and connectors provide an easy way to capture, analyse and leverage customer data that can be used to improve the customer relationship and the business’s productivity.
Aspirare Contact Centre Solution
Aspirare Contact Centre is available both on premise and on cloud. It is highly scalable and customisable to suit all your business needs. We understand that your business can be a fledgling startup or a small and medium size business. It can be a large enterprise as well. We offer different product suites based on your business needs.
Aspirare Enterprise Suite
The Aspirare Enterprise is designed specifically with the purpose of providing highly scalable, cluster based customer engagement solution with High Availability (HA) and Load balancing as the key functionalities. The solution is scalable and can scale easily over 1000+ concurrent agents with multi-channel facility of voice, chat, email, SMS and social media interface for a complete customer engagement experience.
The high availability of the solution makes it a perfect fit for critical call centre operations like Banking, Emergency Services, Telecom,etc where up-time of 99.999% is needed. The solution is meant for large enterprises and BPO`s
Aspirare SME Suite
C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call barge in, integrated Email and SMS for customer engagement.
The solution is specially crafted for the SME segment for quick and easy installation and easy to use modules with user-friendly interfaces. This can be provided with backup server for redundancy and failover. A Single box solution!