Knowledge base for all
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
With Aspirare Guide you can easily build a customizable help centre that can be integrated with Aspirare Chat and Aspirare Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.
Save your customer’s time
Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.