Personalised call experience

Aspirare IVR is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, round the clock. Aspirare IVR can be integrated with Aspirare Robocall to collect input from customers in outbound call.

Authenticate the caller

Interactive responses can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPO’s for customer satisfaction surveys or by educational institutes for exam result announcements.

Thrive with high call volumes

Aspirare IVR allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. Aspirare IVR provides the caller the option of having an agent return their call instead of waiting in queue.

Integrate with 3rd party application

Aspirare IVR can easily be integrated with any third party application for data exchange for authentication, status, announcements , account details, etc. over the call. Aspirare IVR can be integrated with third party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific IVR trigger. Aspirare IVR provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.