With the experienced economy, many new businesses are coming out of the conventional entrapment called office. Office of the future can be managed remotely and without the conventional building too. To ensure that remote teams have the flexibility as well as efficiency, C-Zentrix offers solution for the new age business.
Various aspects of Remote Team Solution
The supervisor can upload the lead list to the central server and assign it to specific sales representative. The sales representative receives notification and can initiate the calls from their mobile. To ensure the calls are tracked and followed up, CZ Mobile records the call and uploads it to the server for the supervisor to review and follow up
Field delivery persons need to verify the availability of the customer, especially if the purchase is done with cash on delivery option. This is also true for products that are fragile or have to be served fresh (like food or flowers). The delivery person connects to the customer without getting access to his/her contact details. Privacy of customer number is essential. CZ Magic call does the wonder. It establishes the connect while masking the contact number of both the parties
Using CZ Cloud, agents can connect with customers remotely. The need to be in an office with other agents and supervisors is not required. Let your agents work from home or any place of their convenience. The calls can land directly on their mobile phone or soft phone and total cost of operation of contact centre can be minimised. CZ Screen logger and CZ Voice logger ensures that all the activities of remote agents are recorded for monitoring and audit purpose.