Quality assurance
Aspirare Voice Logger is integrated with Quality tool for the quality team/supervisor to analyse and do grading and reporting of the call and agent quality. 100% Call recording is available for all inbound and outbound calls. All these are natively integrated with Aspirare Contact Centre Solution.
A compact recording solution
CZ Voice Logger can be clubbed with the CZ Screen logger for a complete recording solution of voice and screen in a call centre scenario or in places where there is a need for greater control like banking, insurance and financial institutions.
Store it forever
The C-Zentrix Voice Logger comes with automated backup and delete facility for superior management of voice logs. It can be easily integrated to network storage devices for automated push of voice logs for storage over a long period.
No lost calls, 100% end to end recording
Call recording can get severely impacted because of risk of packet loss. For organizations that are required by law to record 100% of the calls they handle, this can result in substantial fines and other penalties for non-compliance. CZ Voice logger is natively integrated with C-Zentrix platform and resolves the problem that is associated with third party recording system.