Voice
Automatic Call Distributor – ACD
Do more in less time with CZ Automatic Call Distributor, it automatically routes call to the agents leading to reduced loss of time in manual call transmissions. This is available as a standard offering on the CZ Customer Experience Platform.
Dialer
The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
Missed Call
The missed call service has been hugely popular as it helps customer communicate their interest in the product or service to the provider without incurring any call cost. It also helps the provider generate leads absolutely free of cost.
Magic Call
In today’s connected world, we need to remain connected while providing complete security to customer privacy. Contact numbers and other details should be protected and not part of transaction.
Callblast
With Aspirare Callblast, you can dial hundreds and thousands of numbers simultaneously. So be it a small group of customers or a large database, you can customise messages for each group and send it to all, at once.
Self Service
IVR
IVR is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, round the clock.
Bot
Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
Guide
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Non Voice
Chat
Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
Callback
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Workforce Management
Screen Logger
Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
Voice Logger
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Conference
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Mobile
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Application
Helpdesk
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
LMS
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.
Bar
Your agents and support team have a slew of product and service related knowledge. Aspirare Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.